Craneboost Refund & Replacement Policy

At Craneboost, customer satisfaction is our top priority. We understand that sometimes issues may arise with your order, and we are committed to resolving them promptly.

Eligibility for Replacement or Refund: If the product you receive has an issue due to a mistake or defect on our end, we will offer a replacement of the item at no additional cost. If a replacement is not possible, we will provide a full refund.

Conditions:

• The issue must be reported within 24 hours of receiving the product.
• To qualify for a replacement or refund, please contact us with clear details and supporting evidence (such as photos or videos) of the issue.

Exclusions:

• If the issue arises due to misuse, improper handling, or any error made by the buyer (e.g. failure to follow care instructions), we are unable to offer a replacement or refund.

Thank you for choosing Craneboost. We appreciate your understanding and are here to help should you need any further assistance!